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Own Website vs Platforms

Uber Eats, Booking.com, Just Eat - convenient for reach, but how much commission are you actually giving away? And how do you get more value from both channels?

Platform commission comparison

Example: 100 orders/month

Via platform (20% commission)
- €800/month
€9,600 per year in commission
Via own website
€0 commission
Website pays for itself

Complete comparison

Own website vs. platforms point by point.

Aspect
Own Website
Platform
Commission per order/booking
0%
15-30%
Customer data
100% yours
Platform's
Direct customer contact
Yes
Via platform
Own branding
Full
Minimal
Upselling opportunities
Unlimited
Limited
Reach new customers
SEO needed
Large reach
Remarketing possible
Yes
No
Loyalty program
Set up yourself
Not possible
Reviews management
Direct
Platform decides
Determine prices
Free
Often mandatory discounts

The hidden costs of platforms

More than just commission.

15-30% commission

With an average order of €40 you pay €6-12 commission. With 100 orders per month that's €600-1200 per month.

Customer data not yours

You're not building your own customer base. The platform can direct your customers to competitors.

No remarketing

You cannot directly contact your own customers for promotions, newsletters or special offers.

Dependency

Platforms can increase rates or change conditions. You have no control.

The smart strategy: use both

Get the best from platforms and your own website.

1

Use platforms for reach

Platforms are excellent for reaching new customers. See it as marketing with guaranteed results.

2

Convert to direct customers

Add a flyer to orders: 'Order directly via our website and get 10% discount + free dessert.'

3

Build your own database

Collect email addresses and build a loyalty program. These are YOUR customers.

4

Best price guarantee

Communicate clearly: the best price and service you always get directly from us.

Stop giving away commissions

Schedule a free call and calculate how much you can save with your own website.